A phone number that a person actually picks up
Setup, billing, a stream that has stopped, or a question you want answered before spending anything. All of it goes to the same UK team, and all of it gets a written reply from a person. There is no bot in the loop and no ticket number to quote back at us. Two ways in, both below.
WhatsApp, for anything urgent
The fast lane, and the one we would pick ourselves. Setup problems, a feed that has dropped mid-match, or moving to a longer UK IPTV subscription, all of it handled in one thread.
- Median reply under two minutes, 9am to 11pm UK
- A person with account access, not an auto-responder
- Send a screenshot and name your device, it halves the time
Email, for anything on the record
Better for the things worth writing down properly: billing history, a refund request, an account question with several parts. Replies come back inside a few hours, written by the same team.
- Answered the same day, usually within a few hours
- The right route for billing, refunds and account changes
- Leaves you a written record you can point at later
Direct address: support@gettv.uk
Six things this desk handles daily
First UK IPTV subscription and unsure where to start, an existing IPTV service that has developed a fault, or a straight comparison against another UK provider before you commit. None of it is a new question here.
Starting your UK IPTV subscription
Never done this before? We pick the length, take the payment, send the credentials and stay in the thread until the first channel opens. Fifteen minutes, typically.
Stream & buffering issues
A picture that breaks up at kickoff has about four likely causes. Tell us the device and we work down them live, which usually takes under ten minutes.
Billing & refunds
Payment queries, what happens at the end of a term, or a refund inside the seven days. The policy is short, it is public, and we follow it without a retention script.
Device installation help
Fire Stick, Samsung, LG, iPhone, Android, MAG, Formuler, Shield or Enigma2. Each has a written guide, and if the menus on yours differ we will walk it with you.
Renewing or upgrading your plan
Moving from the single month to something longer credits whatever is left on the current term, and returning subscribers keep the price they joined at.
General IPTV questions
Whether this suits your household at all, or how it stacks up against Sky and Virgin. We will tell you when the answer is no, which happens more than you would expect.
Four you may not need to ask
These four account for most of the inbox. If yours is here, you have saved yourself a message.
How quickly will you reply?
I already subscribed to GetTV: how do I get my login?
Can I switch from a 1-month plan to a longer UK IPTV subscription?
My stream is buffering: what should I do?
Still deciding? Ask before you pay.
The single month at £14.99 opens all 50,000+ channels and real 4K, and it is the cheapest way to find out whether this works in your house. Nothing renews and nothing is stored.